Our Service Process
From your first enquiry to your boiler being fully operational — typically within one week. We handle everything so you don’t have to, with fixed pricing and no surprises along the way.
From Enquiry to Heating in 5 Simple Steps
Every installation follows the same proven process. No guesswork, no confusion — just a clear path to your new boiler.
Free Quote & Consultation
Day 1Free Quote & Consultation
Getting started is easy. Fill out our quick online form or give us a call to tell us about your requirements. We’ll discuss your property type, heating requirements, and preferred boiler brand. You’ll receive a clear, fixed-price quote within 24 hours — no obligation and no pressure.
- Fill out our 2-minute form or call us directly
- Discuss your property and heating needs
- Receive a fixed-price quote within 24 hours
Free Site Survey
Day 2–3Free Site Survey
One of our certified engineers visits your property at a time that suits you. They’ll assess your current heating system, check the pipework, and plan the optimal installation. The survey typically takes just 20–30 minutes, and we’ll confirm your final fixed price before leaving.
- Certified engineer visits at a time that suits you
- Checks heating system, gas supply and pipework
- Takes just 20–30 minutes with no obligation
Professional Installation
Day 3–5Professional Installation
Our Gas Safe registered installation team arrives with all the materials and equipment needed. A standard installation takes just 2–3 hours. We handle all the gas work, pipework, flue installation, and heating system upgrades if required. Your property is treated with care — we use dust sheets and clean up thoroughly.
- Team arrives fully equipped with all materials
- Standard installation completed in 2–3 hours
- Gas work, pipework, flue fitting and system upgrades included
Testing & Commissioning
Same DayTesting & Commissioning
Before we leave, every installation undergoes thorough gas safety testing and checks. We then configure your boiler controls, set up the thermostat and timer, and walk you through all the features so you’re completely confident using your new boiler.
- Thorough gas safety testing and certification
- Configure boiler controls and set up the thermostat
- Full walkthrough of all features and smart scheduling
Grant & Certification
CompleteGrant & Certification
We take care of all the paperwork after your installation is complete. We file the Gas Safe building notification with your local authority, and email you all your certificates and warranty documentation. You don’t need to lift a finger — everything is handled for you.
- Full documentation provided
- Gas Safe notification filed with local authority
- Certificates and warranty docs emailed to you
Our Quality Promise
Every installation is held to the same high standard. Here’s what you can count on.
Fixed-Price Guarantee
The price we quote is the price you pay. No hidden fees, no surprise extras — guaranteed.
Clean & Tidy
We use dust sheets, tidy as we go, and leave your property spotless when we’re done.
Fully Certified
Every installation is completed by Gas Safe registered engineers with full Gas Safe certification.
3-Year Warranty
Our comprehensive workmanship warranty covers your entire installation for a full 3 years.
What to Expect on Installation Day
Here’s a practical guide so you know exactly what will happen and how to prepare.
Arrival & Timings
Our team typically arrives between 8:30am and 9:30am. We’ll confirm the exact time window the day before. A standard installation takes 2–3 hours, so most jobs are finished well before lunchtime. If your installation involves additional pipework or a system upgrade, we’ll let you know in advance and it may take up to a full day.
What We Need Access To
We’ll need access to the area where the boiler will be installed, the gas supply, and the pipework route. If the boiler is in a kitchen or utility room, please ensure the area around the installation location is clear of belongings.
Cleanup & Tidiness
We take pride in leaving your property exactly as we found it — minus a shiny new boiler on the wall. We use dust sheets to protect flooring and surfaces, clean up all debris and packaging, and vacuum if we’ve drilled indoors. You’ll never know we were there (apart from the boiler, of course).
What We Leave You With
Before we leave, you’ll have a fully working boiler with all controls configured and the thermostat set up. We’ll walk you through all the features including heating schedules, hot water settings, and system controls. You’ll also receive your Gas Safe certificate, warranty documentation, and a user guide walkthrough — all emailed to you for safekeeping.
Ready to Get Started?
Most installations are completed within a week of your first enquiry. No obligation, no pressure.
Installation Process FAQs
Common questions about scheduling, preparation, and what to expect.
What if I need to reschedule my installation?
Do I need to be home during the installation?
What if extra work is needed beyond the original quote?
How do I prepare for installation day?
Have a different question?
Get Your Free Quote Today
Ready to make the switch to home heating? Get a free, no-obligation quote and join thousands of homeowners who already charge smarter. Most installations are completed within the same week.