Privacy Policy

1. Introduction

This Privacy Policy explains how BeFix Limited (trading as Befix), registered in England, ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, services, or communicate with us.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Contact details: Name, email address, phone number, postal address
• Property details: Address, property type, boiler location, heating system type
• Boiler information: Make, model, age, and fault description
• Payment information: Card details (processed securely via Stripe)
• Communication records: Emails, WhatsApp messages, phone call notes, and enquiry form submissions

Information collected automatically

• Website usage data: Pages visited, time on site, referral source
• Device information: Browser type, operating system, screen resolution
• IP address and approximate location
• Cookie data: See our Cookie Policy for full details

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing our services: Processing quotes, scheduling repairs and installations, managing warranties
• Communication: Responding to enquiries, sending booking confirmations, service updates, and invoices
• Legal compliance: Issuing Gas Safe certificates, maintaining safety records, and fulfilling regulatory obligations
• Payment processing: Processing payments securely through Stripe
• Service improvement: Analysing website usage to improve our services and user experience
• Marketing: Sending promotional communications (only with your consent, and you can unsubscribe at any time)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To fulfil our obligations under service agreements and quotations
• Legitimate interests: To improve our services, prevent fraud, and communicate about your booking
• Legal obligation: To comply with gas safety regulations, tax requirements, and building regulations
• Consent: For marketing communications and non-essential cookies

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Our engineers: To carry out assessments, repairs and installations at your property
• Payment processors: Stripe, for secure payment handling
• Regulatory bodies: Gas Safe Register and building control for compliance notifications
• Boiler manufacturers: For warranty registration (e.g., Worcester Bosch, Vaillant, Baxi)
• Communication providers: Email and WhatsApp service providers for customer communication
• Analytics providers: Google Analytics for website usage analysis

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above:

• Customer records: 7 years after last transaction (for tax and legal purposes)
• Gas safety certificates: Indefinitely (legal requirement)
• Warranty records: Duration of the warranty period plus 1 year
• Marketing contacts: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)

7. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data (where legally permitted)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption on our website
• Secure payment processing via Stripe (PCI DSS compliant)
• Access controls limiting data access to authorised personnel only
• Regular security reviews and updates

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: 020 8058 4241
• Post: BeFix Limited, 227 Nether St, London N3 1NT

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Credit Broking & Finance Introductions

BeFix Limited is an Introducer Appointed Representative of TradeHelp Ltd (FRN 697812) for the purpose of credit broking introductions only. Our firm reference number is 1054832.
If you choose to apply for finance for your installation, we will share the following personal data with TradeHelp so they can arrange credit for you:

• Your name and contact details (email, phone, postal address)
• The postcode and address where the installation will be carried out
• Details of the works quoted and the total amount you wish to finance

TradeHelp will then share this information with one or more lenders from their panel of carefully selected UK lenders. Lenders may carry out credit reference and identity checks, which will leave a record on your credit file.
You can withdraw from the credit application at any time before signing the credit agreement. Withdrawing from the finance application does not affect your underlying contract for installation works with us.
We do not receive your decision data from the lender and we do not take part in the credit decision itself. For full details of how TradeHelp and the panel lenders process your data, please read TradeHelp's Privacy Policy.